Terms of Service

Last updated: 9 September 2025

1. Agreement to Terms

These Terms of Service ("Terms") constitute a legally binding agreement between you ("Client," "you," or "your") and AIAgentsAge ("Company," "we," "our," or "us"), a European Union-based AI automation consultancy. By accessing our website, using our services, or engaging with our AI agents, you agree to be bound by these Terms and our Privacy Policy.

Important: If you do not agree to these Terms, you must not use our services.

These Terms are governed by European Union law and the laws of [Your EU Country].

2. Service Description

AIAgentsAge provides AI automation consultancy services, including but not limited to:

AI Agent Development

Custom AI agents for business process automation and optimization

Consultation Services

Strategic advice on AI implementation and workflow automation

Integration Support

Technical integration of AI solutions into existing business systems

Training and Support

User training and ongoing technical support for implemented solutions

3. Acceptable Use Policy

You agree to use our services only for lawful purposes and in accordance with these Terms. You must not:

  • Use our services for any illegal, harmful, or unethical purposes
  • Attempt to reverse engineer, decompile, or extract proprietary algorithms
  • Share access credentials or allow unauthorized use of our services
  • Interfere with or disrupt our services or servers
  • Use our services to create competing AI automation solutions
  • Violate any applicable laws, regulations, or third-party rights
  • Submit false, misleading, or fraudulent information
  • Use our services to process illegal content or violate GDPR requirements

4. Client Obligations

4.1 Information Accuracy

You must provide accurate, complete, and up-to-date information about your business requirements, data, and objectives. Any delays or issues resulting from inaccurate information will be your responsibility.

4.2 Data Compliance

You are responsible for ensuring that any data you provide complies with applicable data protection laws, including GDPR. You must have proper consent and legal basis for processing any personal data through our services.

4.3 System Requirements

You must maintain compatible systems and infrastructure necessary for the implementation and operation of our AI solutions.

5. Intellectual Property Rights

5.1 Our Intellectual Property

All intellectual property rights in our services, including but not limited to software, algorithms, methodologies, documentation, and trademarks, remain our exclusive property or that of our licensors.

5.2 Client Data and Content

You retain ownership of your data and business content. By using our services, you grant us a limited, non-exclusive license to use your data solely for providing the agreed services.

5.3 Custom Solutions

Custom AI agents and solutions developed specifically for your business will be licensed to you for your internal business use. The underlying technology and methodologies remain our intellectual property.

6. Service Levels and Availability

Service Availability

We strive to maintain high service availability but do not guarantee uninterrupted access. Scheduled maintenance will be communicated in advance when possible.

Support Response Times

Critical issues4 hours (business days)
Standard support24 hours (business days)
General inquiries48 hours (business days)

7. Payment Terms

7.1 Fees and Billing

Service fees will be specified in your service agreement or proposal. Unless otherwise agreed, payments are due within 30 days of invoice date.

7.2 Late Payments

Late payments may incur interest charges at the rate of 1.5% per month or the maximum rate permitted by law, whichever is lower.

7.3 Refund Policy

Refunds are handled on a case-by-case basis. For custom development work, refunds may be prorated based on work completed.

8. Data Protection and Privacy

Our processing of personal data is governed by our Privacy Policy and applicable data protection laws, including GDPR. Key principles include:

Data Minimization

We process only the data necessary to provide our services

Purpose Limitation

Data is used only for the specified business purposes

Security Measures

Appropriate technical and organizational measures protect your data

Data Subject Rights

We facilitate the exercise of GDPR rights for data subjects

9. Limitation of Liability

To the maximum extent permitted by applicable law, our liability is limited as follows:

Liability Cap

Our total liability for any claims arising from or related to these Terms or our services shall not exceed the total amount paid by you for services in the 12 months preceding the claim.

Excluded Damages

We shall not be liable for indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, data, or business opportunities.

Note: Nothing in these Terms excludes or limits our liability for death or personal injury caused by negligence, fraud, or other liability that cannot be excluded under applicable law.

10. Indemnification

You agree to indemnify and hold us harmless from any claims, damages, or expenses arising from:

  • Your breach of these Terms or applicable laws
  • Your data or content that infringes third-party rights
  • Your negligent or wrongful acts in connection with our services
  • Claims that your use of our services violates third-party rights

11. Termination

11.1 Termination by Either Party

Either party may terminate ongoing services with 30 days' written notice. Project-based work will continue until completion unless terminated for cause.

11.2 Termination for Cause

We may terminate services immediately if you breach these Terms, fail to pay fees, or engage in prohibited activities.

11.3 Effect of Termination

Upon termination, you must pay all outstanding fees, and we will provide reasonable assistance in transitioning services. Data return or deletion will be handled according to our Privacy Policy.

12. Confidentiality

Both parties agree to maintain the confidentiality of proprietary information disclosed during the course of our business relationship. This obligation survives termination of these Terms.

Confidential Information Includes:

  • Business strategies, processes, and methodologies
  • Technical specifications and proprietary algorithms
  • Customer data and business information
  • Financial information and pricing details

13. Force Majeure

Neither party shall be liable for delays or failures in performance due to circumstances beyond reasonable control, including but not limited to natural disasters, government actions, cyber attacks, or pandemics.

14. Dispute Resolution

14.1 Governing Law

These Terms are governed by the laws of [Your EU Country] and the European Union, without regard to conflict of law principles.

14.2 Dispute Resolution Process

1

Direct Negotiation

Parties will attempt to resolve disputes through good faith negotiations

2

Mediation

If negotiation fails, disputes will be submitted to mediation

3

Arbitration/Court

Final disputes will be resolved through arbitration or competent EU courts

15. General Provisions

15.1 Entire Agreement

These Terms, together with our Privacy Policy and any signed service agreements, constitute the entire agreement between the parties.

15.2 Amendments

We may update these Terms from time to time. Material changes will be communicated with 30 days' notice. Continued use of our services constitutes acceptance of updated Terms.

15.3 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will remain in full force and effect.

15.4 Assignment

You may not assign these Terms without our written consent. We may assign our rights and obligations with reasonable notice.

16. Contact Information

For questions about these Terms or to report violations, please contact us:

Legal Department

Email: legal@aiagentsage.com

General Inquiries

Contact Form

Acknowledgment

By using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service. These Terms are effective as of the date you first access our services or website.

Last Review: These Terms were last reviewed and updated on 9 September 2025.